PRO DTLR Service Agreement

One agreement, two parts: the One-Time Service Terms & Conditions that apply to every PRO DTLR appointment, and the PRO Care Membership Agreement that applies if you enroll in recurring maintenance. Use the tabs below to jump between them.

Effective January 9, 2026 · Last updated October 12, 2026

Part One

One-Time Service Terms & Conditions

General Overview

This Service Agreement ("Agreement") is entered into between PRO DTLR, LLC ("PRO DTLR," "we," "us") and the individual or entity booking detailing services ("Client," "you").

By booking a detailing service with PRO DTLR, you acknowledge that you have read, understood, and agreed to these terms.

This agreement applies to one-time detailing services, including:

PRO Reset Detail
Interior Refresh
Refresh Detail
One-time add-on services

PRO DTLR provides professional mobile vehicle detailing services designed to clean, protect, and improve the appearance of your vehicle.

1. Services Provided

PRO DTLR provides professional mobile vehicle detailing services, including interior cleaning, exterior maintenance, protective treatments, and optional add-on services selected during booking or approved during service.

Each service package includes specific items outlined during booking.

Results may vary based on:

Vehicle condition
Age and material condition
Previous maintenance
Existing stains or damage
Product buildup
Wear and tear
Customer upkeep between services

While PRO DTLR always strives to provide the best possible results, we cannot guarantee complete removal of every stain, odor, imperfection, or existing condition.

Detailing services are intended to clean, improve, and protect your vehicle. They do not repair, restore, or correct existing damage.

2. Time-Based Detailing

PRO DTLR detailing packages are time-based to ensure fairness across all vehicle types and conditions. We complete as much as possible within the booked timeframe.

If additional time is needed due to vehicle size, condition, pet hair, excessive debris, staining, or other factors, we may recommend additional time at $50 per 30 minutes, subject to your approval. If additional time is declined, we'll focus on your highest-priority areas and complete the service within the original booked timeframe. Please share your priorities at check-in.

3. What's Included in Your Interior Refresh

Area	What We Do
Floors & Carpets	Full vacuum, including under the seats and in the trunk or cargo area
Floor Mats	Removed, vacuumed, and wiped down (rubber mats)
Seats	Vacuumed, including seams and crevices; wipe-down on leather/vinyl
Spot Cleaning	Light stains and marks treated with standard cleaners and hand tools
Dashboard & Console	Dusted and wiped down, including vents, cupholders, and buttons
Door Panels	Wiped down, including door pockets
Steering Wheel & Controls	Wiped and sanitized
Interior Glass	Cleaned streak-free, including mirrors and the rear window
Trash Removal	Light trash and debris removed
Finishing Touch	Protectant on plastics and vinyl for a clean, non-greasy finish

4. Pre-Service Inspection & Recommendations

Before service begins, a PRO DTLR technician may perform an inspection of the vehicle.

Based on our professional experience, we may recommend additional services that could improve, protect, or maintain your vehicle.

Recommendations may include:

Stain treatment
Odor treatment
Pet hair removal
Interior protection
Exterior protection
Specialty cleaning processes

These recommendations are provided to help you make an informed decision and are not intended to pressure you into purchasing additional services.

No additional services, upgrades, or charges will be completed without customer approval.

5. Vehicle Condition & Additional Services

The price shown during booking reflects the selected service package based on the information provided.

Additional charges may apply if the vehicle condition requires additional time, labor, products, equipment, or specialized techniques beyond the included service.

Examples include:

Excessive dirt buildup
Heavy sand or debris
Excessive pet hair
Personal garbage or clutter
Severe staining
Embedded odors
Heavy extraction requirements
Specialty cleaning procedures

If additional work is recommended, your technician will explain:

What is needed
Why it is recommended
The additional cost

We always send photos or video of the area and explain what we recommend and why. We never perform an added service without your prior approval. If you decline, we'll focus on your highest-priority areas within your regular time.

Condition / Service	Price
Steam Cleaning & Sanitization	$50
Spot Stain Removal (carpet)	$25
Seat & Carpet Extraction	$75
Dog Hair Removal	$35
Strong odors (smoke, pet, mildew)	Ozone Treatment $75 · Bio-Bomb $150
Excessive debris or clutter	Additional time at $50 per 30 minutes

Specialty tools we may recommend include a steamer, an extractor, and dedicated pet hair tools. See the full add-on menu for everything we offer.

6. Add-On Services

Additional services may be added before or during your appointment with customer approval. To make sure we plan properly and bring everything needed, please reach out at least 3 days before your appointment.

Our Add-Ons page lists every available service with a full description and current pricing. Pricing shown on that page applies. Available services include:

Car Seat Cleaning, Dog Hair Removal, and Steam Cleaning & Sanitization
Seat & Carpet Extraction, Spot Stain Removal, Engine Bay Detail, Bio-Bomb Odor Treatment, Ozone Treatment, Headlight Restoration, and Trim Restoration (quote required)
Paint Decontamination, Paint Decon + Wax, Protector Wax, Acid Wash, and Glass Coating
Fabric Protectant and Leather Protectant

No add-on is performed without your approval.

7. Appointment Scheduling & Mobile Service

PRO DTLR operates as a mobile detailing company. Appointment times may be affected by:

Weather conditions
Traffic
Previous appointments
Route efficiency
Operational needs

Technicians may arrive within a reasonable window of the scheduled appointment time. Updates may be provided through text message when traveling to the appointment.

The client is responsible for:

Providing accurate appointment information
Ensuring vehicle access
Communicating location details
Informing PRO DTLR of any access restrictions

If service cannot begin due to lack of access, cancellation or rescheduling fees may apply.

8. Customer Preparation & Personal Belongings

To provide the best possible service, clients should:

Remove personal belongings whenever possible
Inform technicians of important vehicle concerns
Identify any delicate areas
Communicate items that should not be moved

Any personal items left in the vehicle will be placed in a bag on the passenger seat so we can clean underneath them. Please check the bag for anything you want to keep, and remove valuables, cash, and important documents before your appointment.

PRO DTLR is not responsible for lost, damaged, or missing personal items left inside the vehicle.

Preparing your vehicle helps. See our tips for getting the most out of your detail.

9. Cancellation & Rescheduling Policy

Your appointment time is reserved just for you, along with dedicated time, equipment, and travel. To change or cancel, message us as early as possible and we'll get it handled ASAP. Fees are based on the price of the scheduled visit.

48+ Hours Notice. No cancellation fee.

Less Than 48 Hours Notice. 50% of the visit price.

Less Than 24 Hours Notice or No-Show. 100% of the visit price.

We understand emergencies happen, and we may waive a fee at our discretion. Weather-related exceptions may also be made at PRO DTLR's discretion.

10. Payment & Card on File

Payment is due upon completion of services unless otherwise agreed upon.

Accepted payment methods may include:

Credit card
Debit card
Other approved payment methods

A valid card may be required to secure appointments.

By booking a service, you authorize PRO DTLR to charge the card on file for:

Approved additional services
Cancellation fees
No-show fees
Approved service extensions

Approved additional services completed during your appointment will be included on your final invoice.

11. Utilities & Mobile Service Requirements

Some services may require customer-provided access to water or electrical power.

Customers are responsible for ensuring utilities are:

Available
Safe
Functional

Customers must disclose known utility issues before service begins.

PRO DTLR is not responsible for delays or limitations caused by unavailable, unsafe, or undisclosed utilities.

12. Vehicle Condition & Liability

PRO DTLR takes every precaution to protect your vehicle during service.

However, we are not responsible for:

Pre-existing damage
Existing scratches or dents
Failing clear coat
Damaged trim
Weak or deteriorated materials
Existing mechanical issues
Existing electrical issues
Interior components that fail due to age, condition, or manufacturer defects

Clients are responsible for disclosing known vehicle concerns before service begins.

Detailing services do not repair or correct existing vehicle damage.

13. Final Walkthrough & Our 24-Hour Promise

When we arrive, we start right away so you can keep doing what you need to do. You're welcome to come out with questions, but there's no need to wait. When we finish, we'll come get you to walk through the vehicle together and make sure you approve of the work.

24-Hour Promise. If anything isn't up to your liking, reply to our messages within 24 hours with photos of the areas of concern. We'll return the same day if it's within working hours, or the next day, to make it right.

The promise covers work we performed during your appointment.
It does not cover new messes, or items listed under additional services outside the standard refresh.
It includes one return visit per appointment.

PRO DTLR values customer satisfaction and will make every reasonable effort to address valid service concerns.

Concerns related to existing vehicle conditions, normal wear, or limitations caused by vehicle materials may not qualify for correction.

14. Photography & Media Use

By booking a service, you authorize PRO DTLR to photograph or record your vehicle for:

Quality control
Documentation
Training purposes
Marketing purposes

If you do not want your vehicle used for marketing purposes, you may request this in writing before service begins.

15. Keep Your Vehicle Looking Its Best

Many clients choose PRO Care Membership after their first detail to maintain a consistently clean vehicle without needing to remember when to schedule.

PRO Care Membership provides a simple way to keep your vehicle professionally maintained year-round.

Ask your technician about available membership options.

16. Agreement Acceptance

By booking a service with PRO DTLR, you confirm that you have read, understood, and agreed to these Service Terms.

You confirm that:

You are at least 18 years old
You are authorized to approve services for the vehicle
You understand additional services require approval before completion
You accept responsibility for providing accurate vehicle and appointment information

Thank you for trusting PRO DTLR with your vehicle. We appreciate the opportunity to provide a professional detailing experience.

Part Two

PRO Care Membership Agreement

General Overview

This Membership Agreement ("Agreement") is entered into between PRO DTLR, LLC ("PRO DTLR," "we," "us") and the individual or entity enrolling in PRO Care Membership ("Member," "you").

Thank you for choosing PRO Care by PRO DTLR.

By enrolling in PRO Care, you acknowledge that you have reviewed and agreed to:

The PRO DTLR One-Time Service Terms & Conditions, which apply to all PRO DTLR services
The PRO Care Membership Agreement, which outlines the additional terms related specifically to recurring membership services

This agreement explains your membership benefits, scheduling expectations, pricing structure, and recurring service terms.

1. PRO Care Membership Overview

PRO Care is a recurring vehicle maintenance program designed to make professional vehicle care simple, convenient, and consistent.

Membership services are designed to maintain your vehicle at a professional standard through regularly scheduled appointments.

PRO Care includes:

Professional Interior Maintenance Service
Exterior Maintenance Service when weather permits
Priority scheduling
Automatic recurring scheduling
Exclusive member pricing
Access to member add-on services
Annual Exterior Refresh Benefit (eligible memberships)

Membership pricing is based on:

Vehicle size
Selected service frequency
Membership benefits included with the selected plan

PRO Care is designed for ongoing maintenance and is not intended to replace an initial restoration or heavy correction service.

2. Time-Based Visits & Exterior Care

Your PRO DTLR membership includes a set amount of dedicated time on your vehicle each visit, and we'll do our best to complete your detail within it. If your car is extra dirty one visit, we'll do our absolute best to get it as good as we can within your time. The Time-Based Detailing terms in Part One apply to every visit.

Exterior Care. Your membership includes exterior care when weather permits. If the temperature is below 35°F or there is active precipitation, we'll put that time into your interior instead, with extra attention on spots, high-touch areas, and anything you've flagged as a priority.

3. Membership Pricing & Initial Commitment

PRO Care members receive exclusive pricing based on their selected service frequency.

Monthly Membership includes the highest level of savings and most frequent maintenance.

Bi-Monthly Membership is designed for clients who prefer maintenance approximately every other month.

Quarterly Membership is designed for clients who prefer seasonal maintenance throughout the year.

The price shown during enrollment reflects the discounted price for each individual scheduled service.

PRO Care does not require payment for future appointments upfront. Members are billed after each completed service.

Initial Membership Commitment: To receive the initial PRO Care enrollment pricing and benefits, members agree to complete a minimum of three scheduled services. If membership is canceled before completing the first three completed services, the member agrees to repay only the discount difference received on completed services. No additional cancellation fees apply.

4. Initial PRO Care Service & Vehicle Baseline

The first PRO Care appointment establishes the maintenance baseline for your vehicle.

PRO Care is designed to maintain a vehicle that is already in a manageable condition. Some vehicles may require additional attention before they can be maintained within the standard membership service timeframe.

Additional charges may apply if the vehicle requires:

Excessive dirt buildup
Heavy sand or debris removal
Excessive pet hair removal
Personal garbage or clutter removal
Severe stain treatment
Embedded odor treatment
Heavy extraction requirements
Specialty cleaning procedures

If additional work is recommended, your technician will explain what is needed, why it is recommended, and the additional cost.

No additional services will be completed without customer approval.

5. Recurring Scheduling

PRO Care appointments are scheduled automatically based on your selected membership frequency.

Your recurring appointments are organized around:

Service area routes
Technician availability
Weather conditions
Operational needs

Because PRO DTLR operates as a mobile detailing company, exact appointment dates may occasionally adjust to optimize routes and maintain service quality.

Our goal is to provide reliable vehicle maintenance while efficiently serving all PRO Care members.

6. Appointment Changes & Rescheduling

If you need to adjust your PRO Care appointment, please provide as much notice as possible.

Reschedule Within a Week. Please reschedule within approximately one week of your originally scheduled appointment whenever possible. This keeps your vehicle on its regular maintenance schedule and is not counted as a push.

Member Schedule Flexibility. If a week doesn't work, you may push your visit out by up to one month. Our goal is to keep your vehicle consistently clean, and regular visits are what make that possible. As a courtesy, you may push one visit in any 12-month period at no charge. Any additional push within that same 12-month period carries a $50 fee, because extra time between visits means more buildup and we may need to schedule additional time to get your vehicle back on track. Pushes longer than one month are not available.

A change made with less than 48 hours' notice is subject to the cancellation fees in the One-Time Service Terms & Conditions above instead, including your courtesy push. If rescheduling becomes frequent, we'll talk with you about whether your membership schedule is still the right fit.

7. Rotating Car Coverage

Select PRO Care memberships (Monthly and Bi-Monthly) include Rotating Car Coverage.

One membership plan can cover two vehicles, alternating which vehicle is serviced each visit.

Because each appointment is based on dedicated service time:

The scheduled appointment duration remains the same
Work completed will depend on the condition of the vehicle
Additional charges may apply if additional time, equipment, or specialty services are required

Rotating Car Coverage must meet the following requirements:

Both vehicles must be located at the same residence whenever possible
Each vehicle must remain within a maintainable condition
Requests to change which vehicle is serviced should be communicated before the appointment whenever possible

8. Annual Exterior Refresh Benefit

Eligible PRO Care memberships include one complimentary Exterior Refresh Detail per calendar year.

($150 Value)

This benefit is designed to restore exterior protection and maintain the appearance of your vehicle throughout the year.

The Exterior Refresh includes:

Iron Decontamination Wash - Removes embedded iron particles, brake dust, and surface contaminants from the vehicle exterior.
Clay Bar Treatment - Removes bonded contaminants left behind after washing, leaving the paint surface smoother.
Protector Wax Application - Adds a protective layer designed to enhance gloss and protect the vehicle's finish.

Requirements:

Available after completing three PRO Care services
One Exterior Refresh per vehicle per calendar year
Requires at least one week notice whenever possible
Scheduling depends on route availability and appointment capacity

9. Membership Add-On Services

PRO Care members have access to additional protection and enhancement services.

Every available service, with a full description and current pricing, is listed on the Add-Ons page. Please reach out at least 3 days before your appointment so we can plan properly.

All additional services require customer approval before completion.

10. Vehicle Changes

If you purchase a new vehicle or change vehicles, your PRO Care Membership can continue.

No reset fee or additional enrollment fee is required.

Membership pricing will continue based on your selected membership plan and the size of the new vehicle.

If the new vehicle requires additional initial attention before entering a maintenance schedule, additional services may be recommended.

All additional services require customer approval.

11. Membership Cancellation

After completing the initial three required services, PRO Care continues on a month-to-month basis.

Members may cancel their membership at any time.

To cancel, please provide at least one week notice whenever possible to allow our team time to update scheduling and account information.

12. Membership Acknowledgment

By enrolling in PRO Care Membership, you confirm that you have read, understood, and agreed to these Membership Terms.

You acknowledge that:

PRO Care is a recurring vehicle maintenance program
Membership pricing is based on selected service frequency
The initial membership benefit requires three completed services
Additional services require approval before completion
Scheduling is based on mobile route availability
Vehicle condition may affect service recommendations and pricing

Thank you for trusting PRO DTLR with your vehicle(s). We appreciate the opportunity to help you maintain a professionally clean vehicle year-round.

PRO DTLR. Drive Proud. The new standard of clean.

Questions About This Agreement?

Contact PRO DTLR before booking and we'll be happy to help.

contact@theprodtlr.com